The Great Egress Co 20-Year Limited Warranty on White Windows and Insulating Glass

The Great Egress Co. Ltd.’s windows are warranted against such defects in material and workmanship that might result in rotting, cracking, warping, pitting, corroding, peeling, blistering or non-uniform fading discolouration of the window frame and sash members for the a period of twenty (20) years.

The Great Egress Co. insulating glass units are covered by a twenty (20) year Limited Warranty against failure of the sealed unit. “Failure” is defined as a loss of the seal between the glass and the edge sealant resulting in the formation of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer panes of glass. Under no circumstances is broken glass covered under this warranty. Cracked glass due to a manufacturing defect or thermal shock is covered on parts for a period of one (1) year from date of invoice.

Replacement sealed units supplied under this warranty retain the remainder of the original Great Egress Co warranty.

Labour to remove or reinstall any product covered under this warranty is not covered under any circumstances

The Warranty stipulated in this document is the only warranty applicable to The Great Egress Co products sold by our company and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to this Lifetime Limited Warranty.

This 20-year limited warranty will take effect on the date of invoice.


1. Product Use

This 20-year Warranty applies only in respect of products used strictly for the purpose for which they were intended.


2. Warranty Limitations

The Great Egress Co’s liability is limited solely and exclusively to repair or replace, at the option of the vendor, and under no circumstances will the vendor be liable for incidental or consequential charges such as, but not limited to, labour costs for any purpose, inconvenience, damage, or injury to persons or property or other expenses.


3. Replacement Parts or Repairs

The Great Egress Co. reserves the right to discontinue or change any currently sold window style or line without notice. If the Great Egress Co decides to make a replacement or repair under the terms of this warranty and an exact part is not available, the Great Egress Co reserves the right to substitute a part of equal quality at its sole option.


4. Exclusions from the Great Egress Co 20-Year Warranty

The following are excluded from coverage under this twenty (20) year warranty:

  1. Labour costs of any kind and for any reason, including, but not limited to, the removal and replacement of any part that requires service.
  2. Exposure to air pollutants and normal atmospheric conditions may cause all vinyl surfaces to gradually fade, chalk or suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under the Great Egress Co’s 20-year Warranty.
  3. This warranty will not apply if films or coatings are applied to any glass surface, external sources of heat or cooling or other objects such as, but not limited to, security grills or signs applied to the exterior or interior of the windows that may cause temperature differentials beyond that which would be normally expected.
  4. Any defect, malfunction, or failure to perform, which has occurred because of unreasonable use or handling, improper application, or failure to perform reasonable and necessary maintenance.
  5. Any damage caused by wind, hail, lightning, or other acts of God, accidental or intentional acts, accidents, negligence or exposure to harmful chemicals or pollutants.
  6. Any damage to the windows caused by settlement or structural defects of the building in which they were installed.
  7. Stresses from localized heat that lead to excessive temperature differentials over the glass or vinyl.
  8. Broken Glass or torn screening from any cause.
  9. Damage caused by improper handling or installation.
  10. Any window that has been repaired, modified, or attempted to be repaired or modified by any person other than a duly authorized representative of the Great Egress Co. or the manufacturer.
  11. Condensation on exterior or interior (not between the sealed insulating glass unit) glass surfaces, which may occur as the natural result of humidity in a house or building and the changes in outside/ inside temperature, does not indicate a manufacturing defect and is not to be included in this warranty.


5. Warranty Transfer

The warranty is only transferable to a second owner. To activate the warranty for the second owner, the certificate of warranty transfer must be completed in full and mailed to the Great Egress Co. within thirty (30) days from the sale date along with an administration fee of $50.00 payable to The Great Egress Co.

6. Procedures and Conditions of Remedy Under this 20-Year Warranty

In the event that service is required under this twenty (20) year Warranty, the Owner must notify the selling dealer in writing within ten (10) days after the defect has first appeared and include the following information.

  1. Name and address of Owner
  2. Date of installation
  3. Description of defect

If the coverage is pro-rated, the homeowner will be informed in writing as to the homeowner’s share of the cost.

The twenty (20) year (Limited) Warranty is pro-rated as follows:


The Great Egress Co.


For Years 1 - 10



Year 11



Year 12



Year 13



Year 14



Year 15



Year 16



Year 17



Year 18



Year 19



Year 20



For Years 21 and Over